Legal notice

This website is owned and operated by Lumitelle. Below is information about our business and the use of this website.

1. Business Information

Brand: Lumitelle
Business address (Spain): Calle de Padilla 49, Madrid, Madrid 28006, Spain
US fulfillment and contact address: 2117 Reynolds Ln, Louisville, KY 40218, USA
Email: contact@lumitelle.shop
Phone: +1 (859) 446-5909
Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Live chat: Available on the website during business hours

2. Intellectual Property

Content on this website, including text, graphics, logos, images, and software, belongs to Lumitelle or its respective content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use this content without permission from the relevant rights holder, except where permitted by law. Further details are available in our Terms of Service.

3. Website Information and Liability

We aim to keep the information on this website accurate and up to date. However, errors or omissions may occur. If you notice incorrect information, please contact us at contact@lumitelle.shop.

Use of this website is subject to our Terms of Service. Nothing in this Legal Notice limits rights that cannot be excluded under applicable law or changes the commitments set out in our Refund & Return Policy or Warranty Policy.

4. Questions and Disputes

For a complaint or dispute concerning our website, products, or an order, please contact us at contact@lumitelle.shop. Include your order number, where applicable, and a description of the issue so we can assist you.

Disputes that cannot be resolved informally are subject to our Terms of Service and applicable law.

5. Business Operations

Lumitelle is an online home rug brand offering original neutral, vintage-inspired, geometric, and modern abstract area rug designs. Rugs are made to order by our suppliers in the size selected.

We deliver within the United States only, as described in our Shipping Policy. Payments are processed through Shopify checkout and supported providers, as described in our Payment Policy.

6. Product Use and Care

Use rugs indoors unless a product page expressly states otherwise. Choose the right size for your room, follow the supplied care instructions, and use a suitable rug pad to help prevent slipping. Rug pads are not included. Keep rug edges flat and clear of doorways.

Product images are digital design renders showing the intended design. Screen settings and textile production may cause slight color and texture variations. Contact us if your rug arrives damaged, defective, or incorrect.