At Lumitelle, we offer original area rug designs for the home. Our rugs are covered by a one-year limited warranty, honored directly by Lumitelle, subject to the terms below.
This policy should be read together with our Refund & Return Policy, Shipping Policy, and Terms of Service.
1. What Is Covered
For one (1) year from the date of delivery, Lumitelle warrants that its rugs will be free from defects in materials and workmanship under normal intended use and appropriate care.
This warranty covers Lumitelle rugs purchased directly from our store. It applies to manufacturing defects, rather than normal wear or damage caused by use.
This warranty is honored directly by Lumitelle. Contact us to submit a claim; you do not need to contact a third-party manufacturer.
2. Our Remedy
If a valid warranty claim is approved, Lumitelle will, at our option, repair or replace the defective product or part at no cost to you.
If the original product is no longer available, we may offer a comparable replacement of equal or greater value. Repair or replacement does not extend or restart the original warranty period.
Repair or replacement is the remedy offered under this voluntary warranty. Refund requests are handled under our Refund & Return Policy, without limiting any rights or remedies available under applicable law.
3. What Is Not Covered
This limited warranty does not cover:
-
Normal wear and tear, including fading, scratches, worn fabric, and deterioration from ordinary use.
-
Damage caused by spills, pet damage, abrasion, or use rather than a manufacturing defect.
-
Damage caused by misuse, accidents, neglect, improper storage, or use outside the product’s stated intended use.
-
Damage caused by cleaning or caring for a product contrary to its instructions.
-
Damage caused by unauthorized repairs, alterations, or incompatible replacement parts.
-
Products purchased from a reseller rather than directly from Lumitelle.
-
Expenses incurred without our prior approval, subject to applicable law.
Damage or loss during delivery is handled under our Shipping Policy. These exclusions do not remove any rights you may have concerning defective goods.
4. How to Make a Warranty Claim
Email contact@lumitelle.shop with the subject line “Warranty Claim.”
Include:
-
Your order number and proof of purchase, such as your order confirmation email.
-
The product name and any relevant size or color.
-
A description of the issue and when it appeared.
-
Clear photographs or a short video showing the issue, where possible.
We aim to respond within 24 hours on business days. Our team will explain the next steps and whether the product needs to be returned for inspection. An initial response does not necessarily mean the claim has been approved.
Please obtain return authorization and shipping instructions before sending a product to us.
5. Shipping Costs on Warranty Claims
For approved warranty claims, Lumitelle covers shipping in both directions: returning the affected product to us and sending the repaired or replacement item to you.
If inspection finds that the issue is not covered, we will explain the assessment and any applicable return-shipping cost before proceeding. We will not charge you without your agreement.
Returns requested within 30 days of delivery are handled according to the eligibility requirements and shipping terms in our Refund & Return Policy.
6. Warranty, Returns, and Cancellations
Returns: Within 30 days of delivery, you may request a return under our Refund & Return Policy, subject to its eligibility requirements. Approved refunds are processed to the original payment method within 7 days of approval following receipt and inspection. Your payment provider may require additional processing time.
Cancellations: Within 12 hours of ordering, and before your order enters processing or shipping, you may request cancellation under our Order Cancellation Policy.
Warranty claims: Within one year of delivery, manufacturing defects in covered products may qualify for repair or replacement under this policy.
7. Transferability
This voluntary warranty applies to the original purchaser who bought the product directly from Lumitelle. It is not transferable, except where applicable law requires otherwise.
Please retain your order confirmation as proof of purchase.
8. Your Legal Rights
This limited warranty provides additional protection and does not exclude, restrict, or replace any rights or remedies that cannot be excluded under applicable law.
You may have additional rights that vary by state or jurisdiction. Any limitations in this policy or our Terms of Service apply only to the extent permitted by law.
9. Changes to This Policy
The version of this warranty in effect on the date of purchase applies to that purchase. Later changes will not reduce the warranty coverage already provided.
Personal information submitted with a warranty claim is handled under our Privacy Policy.
Related Policies
Contact Information
For questions about this warranty or help submitting a claim:
Business Name: Lumitelle
Address: 2117 Reynolds Ln, Louisville, KY 40218, USA
Email: contact@lumitelle.shop
Phone: +1 (859) 446-5909
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time